Q : Who is responsible for the maintenance and repair of the AC?
A : Acton services the AC unit before it is delivered to you and we provide
two extra AC filters to get you started. The monthly maintenance is your
responsibility to prevent dirty filters from causing failure of the AC
or components.
Q : Is routine maintenance and cleaning included in my lease?
A : The daily trailer
maintenance and cleaning is your responsibility while on lease, and the unit
should be returned in the same condition as it was received (normal wear & tear
excepted).
Q : What if we notice a small leak when it rains?
A : Small leaks can cause big damage over time. Report all leaks immediately
and we will repair the leak at no cost to you, provided it is not caused
by any unauthorized modifications or damage done to the trailer while on
lease with you.
Q : My
HVAC thermostat is not working correctly. The heat isn’t shutting
off when the temperature is reached. Can you send someone out?
A : First, check
to see if there are batteries in the thermostat. Put fresh ones in first,
and call us back if it is not functioning after replacing them. It will save
you a back charge. This is covered on the plastic Service
Guide that is in the unit.
Q : Do you provide phone or data jacks?
A : Our buildings
are not built with them. However, if a prior customer has
had them installed, we do not remove them. Damage charges
could occur if they are not installed properly.
Q : What are the electrical requirements for your trailers?
A : Each trailer,
whether it is an 8′-wide or a 12′-wide, requires
a 100-amp, single phase service. If you are renting a double-wide or anything
larger, each piece will have its own panel box and electrical hook-up. Our
complexes are not wired together as one building.
Q : Can your trailers be used for residential needs?
A : No, our buildings are not built or coded for residential use.
Q : Who is responsible for permitting?
A : The customer is required to obtain any necessary permits depending on the
local county or municipality. We can furnish you with the plans needed, and
any cost for plans will be shown on your proposal.
Q : What are the ADA requirements?
A : It is the Americans
with Disabilities Act that ensures that your trailer has legal access for
any handicapped individual trying to enter your job trailer. This includes
decks & ramps, doorways and RR facilities. (These
rules are interpreted in different ways depending on the local jurisdiction.)
Q : What does the customer need to do prior to the arrival of the trailer?
A : The customer need to obtain a permit,
if applicable. Contact your utility provider to
inspect and mark the site. Have a level, truck-accessible site.
Q : Will Acton spot the utilities?
A : No. It is the customer’s responsibility to have a site survey
done prior to the trailer’s arrival. This will prevent potentially
hazardous situations from coming up.
Q : Can I have someone else haul the unit?
A : No. It is Acton’s
policy that we use only our own trucks or verified and approved haulers to
haul our trailers.
Q : Can I move the trailer with my pickup truck to save the freight charges for a
lease?
A : No. You may not on a leased unit due to insurance requirements and liability. If
you purchase the unit you may do as you see fit.
Q : Do you have holding tanks for the waste water?
A : No. Various portable toilet companies do rent these and can provide
a pumping service.
Q : Do I have codes in my area?
A : There are state
and local codes in most if not all areas in which we operate. The
customer and Acton must comply with them. References to various building
codes can be found at www.actonmobile.com.
Q : Am I allowed to move my unit from spot to spot onsite or from site to
site myself?
A : No. Acton
requires that you allow us to perform this service for you on leased units
for different reasons. First, there is always the possibility of damage to
the unit when it is being moved, and we prefer to carry that responsibility.
Also, if a unit has any service calls that arise because the unit has been
moved (i.e. trailer out of level), Acton will not be liable to repair them.
Q : Will Acton move or relocate a non-Acton trailer?
A : We will be glad
to move any unit that a customer owns, for a relocation charge, whether it
was purchased through Acton or not. We will not
move another company’s leased unit.
Q : My trailer is going into a bad neighborhood. What solutions do you offer
for security?
A : Acton offers
tamper-resistant, window security screens and door bars to prevent unauthorized
access into your trailer. Also, Acton is an authorized dealer of the Tattletale
Alarm System, which can secure your mobile office and storage unit. See the Tattletale page at www.actonmobile.com.
Q : Can we get someone to come out and change our filters?
A : Filters are
provided with the unit. It is the customer’s responsibility
to change them. If an Acton service technician comes out, there will be
a service call charge.
Q : Since I am buying this trailer, what happens if I have problems with
it?
A : If the trailer is new, it has a one year factory warranty. If it is used,
there is a 90-day Acton warranty. Outside of the respective warranties, there
would be a service charge.
Q : Do your trailers include heat and air?
A : Yes. The 8′-wide trailers have window AC units and baseboard
heat. Most 10′-wide units and larger units have central
HVAC.
Q : Are your bathrooms self contained?
A : No. The plumbing
fixtures are stubbed below the floor level for final on-site connections
by others at the customer’s expense.
Q : Can
we get a National Account with your company?
A : Yes. Contact
your Acton sales consultant or the Marketing Department at our corporate
office. Once credit is approved, and a master lease
document signed, you will be able to order from any Acton location and
Acton will invoice your company after delivery and any required set up
has been completed.
Q : Do you offer options with your trailers?
A : Many! Steps, window security screens, Tattletale Portable Alarm
System, custom decks, handicap ramps. Just ask your Acton sales
consultant for all of the options.
Q : When do you begin billing me rent?
A : Once the unit(s) are delivered and set-up at your site, you will be billed.
Q : Do you Prorate your rent?
A : No
Q : Do you require a security deposit?
A : No
Q : What are your billing terms?
A : Net 10 days from date of invoice.
